Faq

How does Parkway Meet And Greet work?

We pride in making your journey stress-free. Our motto is simply book, park & fly. Once you book with us, call us 30 minutes prior to arriving at the terminal. Our chauffeur will meet you, confirm your details and park your car securely. When you return, call us after you've collected all your baggage and we’ll return your car back to you in the same manner.

When do I make the payment?

When you make an online booking with us, you will be directed to a secure payment page, where the fee will be debited from your debit/ credit card. All our prices include VAT. There are no additional charges, apart from your booking cost.

What happens after I book?

You will get a confirmation email with your unique booking reference number and instructions on how to get to the terminal.

What if my flight is delayed, changed or cancelled?

Please call us on +44 7470136065 / +44 2038276631 as soon as you are aware of any changes to your flight. We will be monitoring your flight as well.

Are your chauffeurs insured?

Yes, our chauffeurs are insured to drive anywhere within an 8 mile radius of the airport.

How do I find your chauffeur/ driver?

They will be wearing a jacket with the Parkway Parking logo and carry an ID with them.

Do I have to sign anything or does the driver give me a receipt for parking?

Yes, you will have to sign the confirmation when you hand your vehicle to us to confirm that there are no valuables left in the car. On return, you have to sign the confirmation to confirm that your vehicle has been returned to you.

I want to cancel or change my booking.

All are booking are flexible. Please provide us with 48 hours notice for cancellations. We require a written request on [email protected]. For cancellation, please provide 48 hours notice. If you wish to cancel later than the stated times, we regret we cannot give you a refund as we would have already reserved your parking space. If you give a notice prior to 48 hours, you will be fully refunded minus an admin fee of £20. Amendments are free up to to 24 hours prior to arrival. Any changes after this period will incur a £20 charge.

Do you service all terminals?

Should you wish to change terminals from any terminals to terminal 4, there will be an additional charge (minimum £20).

What if I’m arriving early?

Please email us on [email protected]. with your booking id, vehicle registration number and details of the changes you wish to make. Amending a booking is free 24 hours prior to arrival. £20 is chargeable after this period.

What happens on the day I depart?

Call us on +44 7470136065 / +44 2038276631 30 minutes before you arrive at the terminal. One of our drivers will meet you as you arrive. Please retain your car park ticket as you enter the terminal. Once you arrive at the terminal car park, park your car in our designated meet & greet area. Remember to take all personal belongings and valuables with you. Our driver will inspect your vehicle, note down any damages and provide you with a confirmation. Once you sign the confirmation that your car has been handed over to us, we will collect your key and you’ll be on your way.

What happens on the day I return?

Call +44 7470136065 / +44 2038276631 after you have collected all your baggage. Please provide your booking confirmation and id proof to our driver at our designated desk who will return your car and key back to you, along with the car park ticket, which will allow you to leave the car park within 15 minutes. You will not get a refund for any unused parking time. Ensure that you inspect your vehicle once it is handed back to you.